Michael Dyer

Customer Service in the Movies – Discussion & Role-Play: Airline & Hotel develops practical service English through movie-based scenarios from aviation and hospitality. Students analyze customer interactions, learn functional language, solve service problems, and role-play realistic workplace situations.

Customer Service in the Movies – Discussion & Role-Play: Food & Beverage develops practical restaurant and hospitality English through movie-based scenarios. Students analyze service interactions, practice taking orders and handling requests, solve customer problems, and role-play realistic food-and-beverage situations.

Customer Service in the Movies – Discussion & Role-Play: Full Service develops practical customer-service English across airline, hotel, restaurant, retail, and other workplace settings. Students analyze movie-based interactions, practice functional language, solve service problems, and role-play realistic professional scenarios.

Customer Service in the Movies – Discussion & Role-Play: Hotel develops practical hospitality English through movie-based customer-service situations. Students analyze interactions, practice functional language, handle requests and complaints, and role-play realistic front-desk and hotel scenarios.

Customer Service in the Movies – Discussion & Role-Play: Sales develops practical retail and sales English through movie-based customer interactions. Students analyze service techniques, practice product explanations and recommendations, handle objections and complaints, and role-play realistic sales situations.