Customer Service in the Movies – Discussion & Role-Play: Hotel develops practical service English through realistic movie-based workplace scenarios. Use short movie clips and ready-made activities to teach front-desk and hotel English. Students analyze interactions, learn functional expressions, respond professionally, solve problems, and build confidence through structured discussion and role-play. 

What Students Do
• Analyze realistic movie-based interactions
• Learn functional workplace language
• Respond to requests and customer needs
• Handle complaints professionally
• Solve service problems collaboratively
• Role-play realistic workplace scenarios